Terms & Conditions
Thank you for trusting Sharna Design Studio to thoughtfully transform your beloved stories into modern and sleek designs. By ordering with us, you agree to these terms and conditions.
Deposit and Payment Schedule
An initial deposit of 50% of the total quote amount is required prior to the commencement of work on your design and to secure your spot on our schedule. This amount is not refundable in the event you wish to cancel your order and we have started working on it for you. The remainder of projected costs are due prior to printing or delivery. The final quote price is subject to change during the design process depending on your design choices. All prices will be discussed with you prior to any changes. In the event where the final concept of work has been sent to you and you fail to make the final payment upon delivery, a late payment fee will incur based on the number of days you fail to meet payment.
A complete turnaround time will vary depending on the scope of your request. Each round of concept changes will take approximately 5-7 business days. We ask that you reply to design concepts and questions we may ask as timely as possibly to avoid any delays.
Once you have approved your order, we will prepare your stationery to be sent to print. Printing times can take up to 10 business days depending on your choice of printing finishes, and shipping generally takes anywhere between 5-10 business days (within Australia). While all prints are quality checked prior to final delivery and the utmost care will be taken to ensure that your products arrive on time and undamaged, we can not be held liable for printed products that are damaged, lost or delayed whilst being delivered by post or courier.
If you require your stationery within a shorter timeframe, please contact us with any of your concerns. If we are able to complete your request, we will charge a priority order fee which will be calculated depending on the size and complexity of your order.
Please note that colours may vary but to the monitor the designs are viewed as well as the printer and paper used to print the designs. Sharna Design Studio has made every effort to accurately display product colours and is not liable for any minor differences.
Errors, Omissions and Reprints
In the event of a printing or design error on our behalf, we will gladly send a replacement to correct your order, Before we proceed to print, we will send you a final proof to approve and we will require an email from you confirming that you are happy for the proof to be finalised. While we do our best to double check that all spelling and grammar is correct, it is the client's responsibility to ensure that the details on the proof is correct. Once the client has sent their approval, please note that additional charges may be applied for any further changes. If printing has already commenced, or if you notice an error after receiving your stationery, your order can be reprinted and delivered at your own expense.
A few specific things to look for while proofing your design prior to sending approval to avoid any errors.
Spelling, grammar, punctuation and wording
Layout, orientation and colour
All guest names, dates, times and other details provided
Change of Mind/Refunds
We pride ourselves on involving our customers in the design processes, giving you the opportunity to adjust the design at any stage during our design journey. Please note that these design changes mean that the initial quote is subject to change during our design process. However, all prices will be discussed with you prior to any changes being made.
If you choose to cancel your order on the same day it was placed, a full refund will be issued. If you choose to cancel your order after the design process has begun, you will be refunded printing costs only. Once the designs have been finalised and printed, we do not offer refunds. Please understand that the design process is an involved service, and a lot of our time goes into thoughtfully curating your stationery.
Let's make magic!